Refund policy
Return & Refund Policy
Last Updated: June 2026
At NaniExpress, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- All accessories, labels, tags, and promotional items must be included.
- Proof of purchase or order confirmation is required.
How to Request a Return
To initiate a return, please contact us at:
📧 Email: sabichop.29@gmail.com
📞 Phone: 0665545320
Please include:
- Your order number
- Full name
- Reason for the return
- Photos (if the item is damaged or defective)
Return requests sent without prior approval may not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Contact us immediately within 48 hours of delivery so we can evaluate the issue and provide a suitable solution.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Beauty and personal care products
- Cosmetics and skincare products
- Hair care products
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Clearance or sale items
If you have questions regarding a specific product, please contact us before purchasing.
Exchanges
If you wish to exchange a product, please contact our support team first.
The fastest way to receive another item is to return the original product (if eligible) and place a new order after approval.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be processed using the original payment method whenever applicable.
- Processing times may vary depending on your payment provider.
- Refunds may take up to 10 business days to appear.
If more than 15 business days have passed after approval, please contact us at:
📧 sabichop.29@gmail.com
European Union Customers
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of receipt without providing a reason.
The item must remain unused, in its original condition and packaging, and accompanied by proof of purchase.
Contact Information
NaniExpress
📧 Email: sabichop.29@gmail.com
📞 Phone: 0665545320
We are committed to providing a safe, transparent, and reliable shopping experience for every customer.